Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 24, 2022 - 09:00 CEST
Scheduled
Our alert notification system is partially supplied by a third party for SMS and WhatsApp channels. Our supplier informed us today (18 October) that they will do maintenance on their WhatsApp system on 24 October 2022 between 09:00 and 17:00. They expect around 10 minutes of downtime within this time period, but we do not know the exact time. During the downtime, alert notifications sent by Ymonitor via the WhatsApp channel will be queued by the supplier and will be delivered to users when the service resumes. This means the delivery of some alert notifications might be delayed, causing some inconvenience to our customers.
Our SMS channel will be unaffected by the scheduled maintenance. Therefore, we would like to suggest to all our customers who use WhatsApp for their alert notifications to change their notification channel to SMS for the period around 24 October. We will send notifications to remind you of this maintenance at 08:00 on 24 October and when it ends at 17:00.