Measurement data cannot be displayed for some customers

Incident Report for Ymonitor by Sentia

Resolved

This incident has been resolved.

Posted Nov 16, 2020 - 12:50 CET

Monitoring

Fixes have been implemented. The alerting notification is working fully. The measurement data display is back to normal. We are monitoring it.

Posted Nov 16, 2020 - 11:32 CET

Update

The alerting notifications on the mobile app (push notifications) are working again.

Posted Nov 16, 2020 - 10:25 CET

Identified

The root cause seems to be the database. We have added extra resources and are busy with the backend implementations.

Posted Nov 16, 2020 - 10:24 CET

Investigating

We are currently investigating this issue.

Posted Nov 16, 2020 - 09:31 CET

This incident affected: Ymonitor Dashboards, ymonitor.nl, API, Alerting, and Mobile App.