Some companies showing no data in Ymonitor

Incident Report for Ymonitor

Resolved

The issue has been fixed and currently all measurements are visible in Ymonitor.
Posted Oct 01, 2019 - 12:54 CEST

Monitoring

The problem has been fixed and measurements are currently being processed. We are monitoring this process and checking to see everything keeps working.
Posted Oct 01, 2019 - 11:57 CEST

Identified

We are seeing that for some customers there is currently no new data being added to Ymonitor. This means that these customers won't see new measurements in ymonitor.nl or on dashboards. Also alerts won't be triggered currently for the affected customers. The root cause has already been found and we are working hard on fixing the problem.
The data is still available on our queuing system and will be processed when this issue is solved.
We apologize for this inconvenience.
Posted Oct 01, 2019 - 11:09 CEST
This incident affected: Ymonitor Dashboards, ymonitor.nl, API, Measurement Data Storage, and Alerting.